Help! When Too Much Enabling Becomes Disabling

As an educational technologist I think my DNA is pre-wired to jump in and be of assistance when folks have trouble with technology in their classrooms, offices and sometimes even their homes.

Recently, however, I have wondered what the line is between helping someone when they need assistance and enabling someone so that they always need that assistance. 

If Ben Franklin was correct when he said...

“Tell me and I forget, teach me and I may remember, involve me and I learn.”

...what happens when someone does not involve themselves in their own learning?

I think Claude Bernard has that answer:

"It is what we know already that often prevents us from learning."